solutions & equipment

For Remote Access or a Virtual Office

overview

Remote Access for Your Organisation

Do you get remote support from IT professionals outside your company network? Do you provide remote support to users over the Internet? Have you evaluated the security concerns this may cause?

One part of being an IT professional is to use remote support tools based on network access or screen sharing as a fast and effective way to help other people. There are many different tools but how do you make sure that these are secure and not compromising security?

Microsoft Office 365

What do we need to consider?

To be able to choose a remote access support solution you need to know what requirements you will need for it. There are several things to consider before the choice of solution is made and I can give you a list of what to consider during the process.

  • Internal/external use
  • Launch Microsoft Office Outlook.Ink Security
  • Connection establishment
  • Cost of implementation
  • Internal/external use

    Do you want to offer remote access support to your end users, external users or do you need to get support from external consultants? Defining the scope of users is important as you might increase security if connections need to be made over a public network such as the internet.

    If external consultants need access to your systems, you need to plan on how much access you want them to have. If you want to provide/control the point of access and how flexible the solution should be this is of utmost importance.

    For internal users that you need to help, consider how easily you can access their system and if this requires input from the user each time. If you support users that work from other offices and perhaps from home, where no direct connection could be established, then online sessions could be the choice of service.

  • Security

    The main thing we need to consider is, of course, the security aspect. Both if you do or do not provide and manage the remote access solution yourself you need to evaluate the level of access delegated to external support staff. Before accepting remote support from external consultants please evaluate the following and related questions:

    Secure Authentication
    The remote user must be authenticated according to your company. Smart Card or certificate authentication with a password when establishing the connection is recommended for user identification. If normal credentials are used please have a good password policy or combine this with two-factor authentication.
    Secure Connection
    Is the connection securely encrypted so no other person can get access to your information?
    Access level
    Can the remote party access more resources than needed?
    Is network access needed and to what scope of IP addresses/ports?
    File transfer
    Is it possible to transfer files to/from your company network through the connection?
    Continuing access
    When your current support session has ended, is it possible for the remote party to establish connection again?

    In the solutions with network access, file transfer and access to remote local drives, you should be aware that worms and viruses have the possibility to infect your computers and servers. Screen sharing could be an excellent way of protecting you infrastructure both for internal and external users. As the customer you need to inform the remote party about the security requirements they need to follow.

  • Connection establishment

    The next thing you need to examine is how the IT support staff connects to the destination computer/network. On internal computers you might want to connect to a computer/server with or without user interaction. For external consultant access, you will require some kind of interaction, control and logging of connections to your network infrastructure. If random support to or from other people can occur whilst they are on the phone, then I suggest an online session screen sharing with one-time passwords.

Future-proof your organisation and better utilise your human resources. Let technology enable you.
Hardware

Products For Your Team

Laptops, Monitors, external drives, and more..

Need hardware to run your virtual organisation or for worker’s flexibility to work remotely? We’ve got you covered.

LAPTOPS

VIVOBOOK, i5-8265U, WIN10, 15.6' FHD, 8GB, 512G SSD, MX230-2GB, 2x USB 2.0, 1x USB3.1, 1x USB-C, 1x HDMI, SLATE GRAY, 1 YR PUR

Whether for work or play, ASUS X509 is the entry-level laptop that delivers powerful performance and immersive visuals. Its NanoEdge display boasts wide 178° viewing angles and a matte anti-glare coating for a truly engaging experience.

ZENBOOK, i5-10210U, WIN10-P, 14.0' FHD, 8GB, 512G SSD, Intel UHD Graphics 620, 1x USB 2.0, 1x USB3.1, 1x USB-C, ROYAL BLUE, 1 YR PUR

Zenbook 14 – UX433FAC-AI217R

  • The world’s smallest 14’’ laptop
  • 18.2mm, 1.26Kg
  • Military Grade MIL-STD 810G tested
  • HD IR Camera
  • Asus Ergo Lift Hinge (optimum typing position, enhanced cooling system, better audio performance)
  • 92% Screen to Body ratio
  • Four-sided Nano Edge Frameless design
  • Harman/Kardon certified  audio system
  • Dual-function NumberPad touchpad
  • Sleeve

LENOVO V15-IWL 81YE009TAU, 15.6 FHD AG, Intel HD Graphics 620, Intel Core i5-8265U (1.60 GHz, 6 MB), 0.3 MEGA with Single MIC, 1x256GB SSD PCIe, 8G

LenovoV15 (Intel®) LAPTOP

A versatile laptop for an assortment of tasks, the Lenovo V15 notebook delivers value for money with its impressive performance and ultra-slim design. UHD graphics, and dual drive* storage options, this 15-inch laptop makes day-to-day business tasks like creating a presentation for a sales pitch, running ERP applications, and accounting work with spreadsheets really easy and hassle-free.

ThinkPad L13 Yoga, 13.3 FHD IPS Touch, AR, i5-10210U, 8GB, 256GB SSD, Windows 10 Pro 64, 1-year, Depot

Intuitive, Interactive Display

Tap, draw, and glide through tasks with the touch of a finger or with a stroke of the integrated pen. A 13-inch, full-HD display, narrow bezels, and IPS touchscreen let you swiftly navigate files with stunning clarity

Peak Performance

Running on a 10th Generation Intel® Core™ i7 Processor, the L13 Yoga’s powerful processing boosts your work speed and efficiency. DDR4 memory capabilities reduce required operating power while increasing performance.

Conveniently Portable

A mere 17.6 mm thin and weighing just over three pounds, this ultra-portable device makes working in any setting a snap. The L13 Yoga works wherever you do, with a 12-hour battery life and RapidCharge capabilities that reach 80% battery level in just 60 minutes.

Comprehensive Security

The L13 Yoga comes Lenovo ThinkShield™-ready for multilayer security that protects your data from theft and unauthorized access. But that’s not all: biometrics have been added for reinforced protection with Windows Hello™ facial recognition and a match-on-host fingerprint reader. Multifactor authentication and our ThinkShutter™ webcam cover safeguard valuable information and user privacy, while a Kensington™ lock provides device anti-theft protection.

Rich, Versatile Port Options

USB 3.1, USB Type-C, audio jack, microSD, and HDMI ports provide broad compatibility with other devices. That gives your users fast, easy access to all the the functions, apps, and data they need to stay fully productive.

MONITORS

LG Freesync 27"

  • 24″ FHD (1920×1080) IPS Display
  • AMD FreeSync™ Technology
  • Dynamic Action Sync
  • Black Stabilizer
  • On Screen Control
  • Smart Energy Saving
  • VESA 100 X 100

LG Super Energy Saving Monitor

Flicker-Safe
Would you find it not nice when its own productivity no limits were set more Then you will love the Flicker-safe system. Because by the automatic flicker reduction flicker of the screen is permanently reduced to zero. So you can concentrate on work long without straining the eyes there. But it need not always be working yes: Even gamers and movie buffs will fascinate this eye-friendly feature.

Reader mode
In order to incriminate himself in everyday work additionally protected by tired eyes, LG has developed with the reader-mode feature something very special. If you work a lot with text and tables, for example, you can easily switch by hot key function in the read mode. Thus, the blue components are reduced and created optimal reading conditions. This protects the eyes and ensures longer concentration.

Lower
Fitted with LED Backlight LG monitors emit significantly from less heat, which means that energy is used more efficiently. This translates to up to 40% of the electricity costs can be saved and the service life is increasing: up to 50,000 hours operating time are thus achieved.

Ergonomic design
Versatile Business Monitor, which will satisfy every needs. Both the rotation by 90 ° with pivot function for viewing long lists or vertical poster is possible, as well as adjusting the height and tilt angle to you

Ideal as a multi-monitor workstation
Thanks to their slim housing frame, this monitor is ideal for use on multi-monitor workstations. The distance between active screen areas thus remains minimal and interferes far less than in conventional devices.

Contact Us

Enquire about how we can help with remote working